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Terms, Privacy & Legal Information

Terms, Privacy & Legal Information

Terms, Privacy & Legal Information

Terms, Privacy & Legal Information

Terms, Privacy & Legal Information

By using TravelOne.ai and our services, customers agree to the applicable terms, policies, booking conditions, supplier terms, and partner conditions presented during the booking process.


Please review the following documents before making a booking:


These documents explain important information regarding:

  • Booking conditions

  • Cancellations

  • Refunds

  • Customer responsibilities

  • Supplier terms

  • Payment processing

  • Data privacy

  • Liability limitations

  • How customer information is handled

Important Notice Regarding Third-Party Suppliers

TravelOne.ai acts as a technology, booking, and distribution platform connecting customers with accommodation and travel-related services provided by independent third-party suppliers and partners.


Hotels, transportation providers, airlines, activity providers, event organisers, golf venues, and other suppliers remain responsible for delivering the services they provide, unless otherwise stated in the booking conditions.


TravelOne does not control supplier availability, hotel operations, event schedules, venue access, airline schedules, transportation operations, weather conditions, border requirements, or other circumstances outside our reasonable control.


Nothing in these terms or customer information limits any mandatory consumer rights that may apply under applicable law.

Company Information

TravelOne operates through:

TravelOne Inc. — United States
TravelOne International AB — Sweden


For business or partnership inquiries, please contact:

Email: partnerships@travelone.ai

Frequently Asked Questions

What is Civitas?
How can I customize the template?
Is Civitas mobile-friendly?
Can I integrate third-party tools with Civitas?
Does Civitas include appointment booking features?
What kind of support is available for Civitas users?
What kind of support is available for Civitas users?

Important Information About Your Trip

We're Here to Make Your Trip Easy

Your Comfort Is Our Priority

Welcome – We've Got Everything Covered

Thank you for booking with us. We're committed to making your stay as smooth and enjoyable as possible. Below you'll find everything you need to know before your trip - please take a moment to read everything carefully.


Please note: This is not your booking confirmation. A separate booking confirmation has been sent to your email address. If you have not received it, please check your spam or junk folder before contacting us.


If you still cannot find your booking confirmation, please contact us using the details below and we'll be happy to assist you.

24/7 Customer Support

Our customer support team is available 24/7 to assist you with booking support and travel-related questions.


Contact Information

Email: support@travelone.ai

Phone (US): +1 XXX XXX XXXX

Phone (International): +46 XX XXX XX XX


We aim to respond to all inquiries as quickly as possible.

Booking & Cancellation Information

Hotel & Supplier Policies

Hotels and travel suppliers operate under their own individual cancellation, modification, refund, and booking policies. These policies may vary depending on:


  • Hotel or supplier

  • Destination

  • Room or ticket type

  • Rate selected

  • Booking conditions


TravelOne.ai acts as a technology and distribution platform and is governed by the policies and conditions provided by each supplier and partner.


We strongly recommend that customers carefully review all cancellation terms and booking conditions before completing a reservation.

Travel Documents & Entry Requirements

Travel requirements vary depending on your nationality and destination country.


Before traveling, customers are responsible for ensuring they possess all required travel documentation, including:


  • Valid passport

  • Required visas

  • Transit permits

  • Entry authorizations

  • Any destination-specific travel forms


Please note that many countries require passports to remain valid for at least six (6) months beyond the intended travel date.


We recommend reviewing official government travel advisories and embassy websites before departure.

Vaccinations & Health Requirements

Certain destinations may require vaccinations, medical certificates, or other health-related documentation before entry.


Travelers are responsible for checking:


  • Vaccination requirements

  • Health advisories

  • Local regulations

  • Recommended travel medications


Please consult official health authorities or your local healthcare provider before traveling.

Travel Insurance

We strongly recommend purchasing comprehensive travel insurance to protect against unexpected situations, including:


  • Medical emergencies

  • Trip cancellations

  • Delays and disruptions

  • Lost baggage

  • Supplier-related interruptions


Insurance coverage and conditions vary depending on the provider and selected policy.


Recommended Insurance Partner

Get Insurance (US Citizens)

Important Travel Reminders

Before departure, we encourage all travelers to:


  • Verify passport validity

  • Review visa requirements

  • Double-check booking details

  • Review cancellation conditions

  • Confirm transportation schedules

  • Check destination-specific regulations

  • Ensure adequate insurance coverage


TravelOne.ai is committed to helping travelers enjoy safer, smoother, and smarter journeys worldwide.

Legal Information

By using TravelOne.ai and our services, customers agree to our policies and booking conditions.

Please review the following documents carefully before making a booking:


  • Terms & Conditions

  • Privacy Policy


These documents explain important information regarding:


  • Booking conditions

  • Cancellations and refunds

  • Customer responsibilities

  • Data privacy and GDPR compliance

  • Supplier terms

  • Payment processing

  • Liability limitations

Frequently Asked Questions

How do I draw Frames?

To draw a Frame, click on Layout in the Toolbar, then select Frame. Now, you can click and drag anywhere on the Canvas.

How do I add images?

To add an image, select any Frame, and either double-click on it, or go to the Fill property. In the Fill property, switch to the image icon. Here, you can upload images.

How do I add videos?

To add a video to your site, click the “Insert” button and navigate to the “Media” section. Then, drag and drop a video component onto the Canvas.

Support & Customer Information

TravelOne.ai is an AI-driven travel technology company connecting the event, ticketing, and travel industries into one seamless customer experience.


Through our embedded AI-powered travel platform, we help travelers discover and book accommodation, transportation, activities, and other travel-related services connected to sports events, concerts, fairs, and experiences worldwide.


TravelOne.ai operates through its U.S. entity together with its Swedish subsidiary, TravelOne International AB, supporting global partnerships and customer operations.


Our mission is to simplify travel planning while improving customer experiences through intelligent AI-driven services and integrated travel solutions.

Company Information

TravelOne.ai
Operated through U.S. operations together with the Swedish subsidiary:


TravelOne International AB


For partnership, media, or business inquiries, please contact:


Email: partnerships@travelone.ai

Thank You for your Booking

Thank you for choosing us. Here you'll find important information about your trip, please read carefully.

24/7 Customer Support

Our customer support team is available 24/7 to assist you with booking support and travel-related questions.


Contact Information

Email: support@travelone.ai

Phone (US): +1 XXX XXX XXXX

Phone (International): +46 XX XXX XX XX


We aim to respond to all inquiries as quickly as possible.

Booking & Cancellation Information

Hotel & Supplier Policies

Hotels and travel suppliers operate under their own individual cancellation, modification, refund, and booking policies. These policies may vary depending on:


  • Hotel or supplier

  • Destination

  • Room or ticket type

  • Rate selected

  • Booking conditions


TravelOne.ai acts as a technology and distribution platform and is governed by the policies and conditions provided by each supplier and partner.


We strongly recommend that customers carefully review all cancellation terms and booking conditions before completing a reservation.

Travel Documents & Entry Requirements

Travel requirements vary depending on your nationality and destination country.


Before traveling, customers are responsible for ensuring they possess all required travel documentation, including:


  • Valid passport

  • Required visas

  • Transit permits

  • Entry authorizations

  • Any destination-specific travel forms


Please note that many countries require passports to remain valid for at least six (6) months beyond the intended travel date.


We recommend reviewing official government travel advisories and embassy websites before departure.

Vaccinations & Health Requirements

Certain destinations may require vaccinations, medical certificates, or other health-related documentation before entry.


Travelers are responsible for checking:


  • Vaccination requirements

  • Health advisories

  • Local regulations

  • Recommended travel medications


Please consult official health authorities or your local healthcare provider before traveling.

Travel Insurance

We strongly recommend purchasing comprehensive travel insurance to protect against unexpected situations, including:


  • Medical emergencies

  • Trip cancellations

  • Delays and disruptions

  • Lost baggage

  • Supplier-related interruptions


Insurance coverage and conditions vary depending on the provider and selected policy.


Recommended Insurance Partner

Get Insurance

Important Travel Reminders

Before departure, we encourage all travelers to:


  • Verify passport validity

  • Review visa requirements

  • Double-check booking details

  • Review cancellation conditions

  • Confirm transportation schedules

  • Check destination-specific regulations

  • Ensure adequate insurance coverage


TravelOne.ai is committed to helping travelers enjoy safer, smoother, and smarter journeys worldwide.

Legal Information

By using TravelOne.ai and our services, customers agree to our policies and booking conditions.

Please review the following documents carefully before making a booking:


  • Terms & Conditions

  • Privacy Policy

  • Cookie Policy


These documents explain important information regarding:


  • Booking conditions

  • Cancellations and refunds

  • Customer responsibilities

  • Data privacy and GDPR compliance

  • Supplier terms

  • Payment processing

  • Liability limitations

Support & Customer Information

TravelOne.ai is an AI-driven travel technology company connecting the event, ticketing, and travel industries into one seamless customer experience.


Through our embedded AI-powered travel platform, we help travelers discover and book accommodation, transportation, activities, and other travel-related services connected to sports events, concerts, fairs, and experiences worldwide.


TravelOne.ai operates through its U.S. entity together with its Swedish subsidiary, TravelOne International AB, supporting global partnerships and customer operations.


Our mission is to simplify travel planning while improving customer experiences through intelligent AI-driven services and integrated travel solutions.

Company Information

TravelOne.ai
Operated through U.S. operations together with the Swedish subsidiary:


TravelOne International AB


For partnership, media, or business inquiries, please contact:


Email: partnerships@travelone.ai