Last updated: 17th of June 2026
These Terms & Conditions (“Terms”) govern your access to and use of the TravelOne website, embedded travel marketplace, AI-powered travel concierge, booking services, customer support pages, emails, booking confirmations, vouchers and related services, together referred to as the “Service”.
By using the Service, searching for travel options, interacting with the AI-powered travel concierge, starting a checkout or completing a booking, you agree to these Terms.
Please read these Terms carefully before making a booking.
1. Who we are
TravelOne operates through a group structure consisting of:
TravelOne Inc.
12 Horseshoe Road
Cos Cob, CT 06807
United States
Delaware C-Corp
and
TravelOne International AB
[Swedish registered address to be added]
Sweden
Swedish organisation number: [to be added]
VAT number: [to be added]
TravelOne International AB is a Swedish subsidiary of TravelOne Inc.
In these Terms, “TravelOne”, “we”, “us” or “our” refers to the applicable TravelOne group company providing the Service, acting as contracting entity or acting as Merchant of Record for your booking.
2. Contracting entity and Merchant of Record
The applicable contracting entity and Merchant of Record depends on your location, the booking flow and what is shown during checkout or in your booking documentation.
For customers located in the United States, the contracting entity and Merchant of Record will normally be TravelOne Inc., unless otherwise stated during the booking process.
For customers located in the European Union, the European Economic Area, the United Kingdom, Switzerland and other non-US markets, the contracting entity and Merchant of Record will normally be TravelOne International AB, unless otherwise stated during the booking process.
The applicable contracting entity and Merchant of Record may be displayed during checkout and/or in the booking confirmation, payment receipt, invoice, voucher or other booking documentation.
The Merchant of Record is responsible for receiving payment from the customer and managing the transaction in accordance with these Terms, applicable booking terms, supplier terms and applicable law.
Travel services may be supplied by third-party suppliers, including hotels, accommodation providers, transport providers, activity providers, travel technology platforms and other partners. Supplier-specific terms, cancellation policies, refund rules, check-in rules and other booking conditions may apply in addition to these Terms.
3. What TravelOne provides
TravelOne provides an embedded travel marketplace and AI-powered travel concierge that helps users search for, compare and book travel-related services such as accommodation, transport, activities and other travel services.
The Service may be embedded into or linked from partner websites, including ticketing platforms, event websites, destination websites, sports websites, fair websites and other digital services.
TravelOne provides:
travel search functionality;
hotel and accommodation booking options;
transport options;
AI-powered travel assistance;
booking checkout;
booking confirmations and vouchers;
customer support;
booking-related service communication;
access to future customer account or “My Pages” functionality where available.
4. Third-party suppliers
Travel services available through TravelOne may be provided by third-party suppliers. These may include hotels, accommodation providers, bed banks, transport providers, activity providers, travel technology platforms, payment providers and other service partners.
When you complete a booking, you may be subject to:
these Terms;
supplier-specific terms;
hotel rules and policies;
cancellation and refund rules;
check-in and check-out rules;
payment terms;
local taxes, fees or charges;
other booking-specific conditions shown during the booking process.
Display of a travel product, hotel, room type, transport option or other travel service does not guarantee availability. Availability is only confirmed once the booking has been successfully completed and confirmed.
It is your responsibility to review all relevant booking details before confirming your booking.
5. Booking information
Before completing a booking, you should carefully check:
destination;
hotel or accommodation name;
address and location;
travel dates;
number of rooms;
number of guests;
guest names;
room type;
meal plan, if any;
cancellation terms;
refundability;
total price;
taxes and fees;
supplier terms;
payment amount;
any special restrictions or conditions.
Once a booking has been confirmed, changes or cancellations may be restricted by the supplier’s terms and the selected rate conditions.
6. Prices, taxes and fees
Prices shown through the Service may include or exclude taxes, fees, local charges or other costs depending on the booking flow, supplier, destination and applicable law.
The total amount payable will be shown before you complete your booking.
Some local taxes, resort fees, city taxes, deposits or incidental charges may be payable directly at the hotel or to the supplier, even where the room or travel service has been prepaid through TravelOne.
TravelOne is not responsible for additional charges imposed by hotels, local authorities, suppliers or payment providers unless expressly stated during checkout.
6.1 Pricing, availability and system errors
TravelOne reserves the right to refuse, cancel or correct a booking where the booking is affected by an obvious pricing error, availability error, technical error, supplier system error or other manifest error that a reasonable customer should have understood to be incorrect.
Where such an error is identified after payment has been received, TravelOne will notify the customer as soon as reasonably possible and will provide the customer with the option to either accept the corrected booking terms, where available, or receive a refund of the amount paid, in accordance with applicable law.
TravelOne is not obliged to honour bookings affected by obvious or manifest errors, provided that TravelOne acts fairly, promptly and in accordance with applicable consumer protection laws.
7. Payments
Payments may be processed by third-party payment providers such as Stripe.
Depending on your location and booking flow, payment may be received by TravelOne Inc. or TravelOne International AB as the applicable Merchant of Record.
You authorize the applicable Merchant of Record and/or payment provider to charge your selected payment method for the total amount shown at checkout.
Payment receipts may be issued separately by the payment provider. TravelOne may issue booking confirmations, vouchers and other booking-related communications separately. TravelOne does not normally store full payment card details.
8. Booking confirmation and voucher
After successful payment and booking confirmation, TravelOne may send you a booking confirmation and/or voucher by email or make it available through a web page, customer account or support link.
The booking confirmation and/or voucher may include:
TravelOne booking reference;
supplier confirmation number, where available;
hotel or supplier name;
address and contact details;
guest name;
travel dates;
room or service details;
cancellation terms;
payment status;
prepaid notice, where applicable;
support information;
links to Terms, Privacy Policy and support resources.
You are responsible for checking that the booking confirmation and voucher information is correct and for contacting TravelOne promptly if anything appears incorrect.
9. Cancellations, changes and refunds
Cancellation, change and refund rights depend on the selected product, supplier terms and booking conditions shown before you complete the booking.
Some bookings may be refundable until a specific deadline. Other bookings may be non-refundable.
If a booking is refundable, the cancellation deadline and refund conditions should be shown during the booking process or in the booking confirmation where available.
If a booking is non-refundable, cancellation may not result in any refund.
Refund timing may depend on supplier processing, payment provider processing, card network rules and bank processing times.
TravelOne may assist with cancellation or change requests, but TravelOne cannot guarantee that a supplier will accept a change, cancellation or refund request outside the applicable booking terms.
10. Hotel check-in, check-out and local rules
Check-in and check-out times are determined by the hotel or accommodation provider.
Unless specific times are shown, hotel check-in is typically in the afternoon and check-out is typically before midday, but this may vary by hotel, destination and booking.
Hotels may require valid identification, a credit card, security deposit or other documentation at check-in.
TravelOne is not responsible for refusal of check-in caused by missing identification, breach of hotel rules, incorrect guest information or customer failure to comply with supplier requirements.
11. AI-powered travel concierge
TravelOne may provide an AI-powered travel concierge to help users search, compare and understand travel options.
The AI concierge may assist with travel suggestions, accommodation options, transport information, activity suggestions, distance estimates, hotel features, cancellation information and general booking guidance.
The AI concierge is an assistance tool. It may not always be accurate, complete or up to date.
Important booking details such as price, dates, location, room type, cancellation policy, supplier terms and payment amount must always be reviewed by you before completing a booking.
TravelOne is not responsible for decisions made solely based on AI-generated suggestions where the correct booking information was available during checkout or in the booking details.
12. Partner websites
TravelOne may be accessed through partner websites, including ticketing platforms, sports websites, event websites, fair websites, destination websites and other digital platforms.
Partner websites are independent from TravelOne unless expressly stated otherwise.
TravelOne is not responsible for the content, functionality, ticket sales, event details, partner data practices or services provided by partner websites.
If you access TravelOne through a partner website, the partner’s own terms, privacy policy and cookie policy may also apply.
13. Customer responsibilities
You agree to:
provide accurate, complete and up-to-date information;
ensure that guest names match passports, identity documents or other required travel documents where applicable;
provide accurate passport, identity, visa or other travel documentation information where required;
review all booking details before completing payment, including destination, dates, guest names, room type, cancellation terms, price, taxes and fees;
ensure that you and all travellers included in the booking comply with passport, visa, health, entry and other travel requirements;
comply with supplier rules, hotel policies, local laws and applicable regulations;
use the Service only for lawful purposes;
not misuse the Service, interfere with platform security or attempt unauthorized access;
not provide false, misleading or fraudulent information.
You are responsible for any consequences, costs, losses, denied check-in, denied boarding, cancellation, refusal of service or other issues resulting from incorrect, incomplete or outdated information provided by you, or from your failure to comply with applicable travel requirements, supplier rules, hotel policies, local laws or applicable regulations.
TravelOne is not responsible for any denied check-in, denied boarding, cancellation, refusal of service, additional cost, loss or other issue caused by incorrect, incomplete or outdated customer information, missing or invalid travel documents, or failure by you or any traveller included in the booking to comply with applicable travel requirements, supplier rules, hotel policies, local laws or applicable regulations.
14. Support
TravelOne may provide customer support through its website, email, support pages or other channels.
Support availability and response times may vary.
Support can assist with booking questions, confirmations, vouchers, cancellation requests, change requests, payment questions and supplier communication where applicable.
TravelOne cannot guarantee outcomes that depend on third-party suppliers, hotels, payment providers or partner platforms.
Support: travelone.ai/customer/support
15. Service availability
TravelOne aims to provide a reliable Service but does not guarantee uninterrupted or error-free access.
The Service may be affected by maintenance, supplier downtime, payment provider downtime, AI provider downtime, network issues, partner website issues, force majeure events or other circumstances outside TravelOne’s control.
TravelOne may update, suspend or modify the Service at any time where necessary for operational, technical, legal or commercial reasons.
16. Limitation of liability
To the maximum extent permitted by applicable law, TravelOne is not liable for indirect losses, loss of profit, loss of business, loss of goodwill, loss of data, consequential damages or losses caused by third-party suppliers, partner websites, hotels, payment providers, AI providers or events outside TravelOne’s reasonable control.
Nothing in these Terms excludes liability that cannot be excluded under applicable law, including liability for fraud, intentional misconduct or consumer rights that cannot be waived.
17. Force majeure
TravelOne is not responsible for failure or delay caused by circumstances outside its reasonable control, including natural disasters, war, terrorism, strikes, pandemics, government restrictions, supplier failure, transport disruption, technical outages, cyber incidents, payment network issues or other force majeure events.
18. Intellectual property
The TravelOne name, platform, design, content, software, AI flows, trademarks, logos and related materials are owned by or licensed to TravelOne.
You may not copy, modify, distribute, sell, reverse engineer, scrape, misuse or exploit any part of the Service without TravelOne’s prior written consent, except as permitted by law.
19. Privacy and personal data
TravelOne processes personal data in accordance with its Privacy Policy.
By using the Service, you acknowledge that TravelOne may process personal data as described in the Privacy Policy, including sharing necessary booking information with suppliers, payment providers, technology providers, support providers and TravelOne group companies.
Please read our Privacy Policy before using the Service.
20. Governing law and disputes
The applicable governing law may depend on the contracting entity and your location.
For bookings where TravelOne Inc. is the contracting entity and Merchant of Record, these Terms are governed by the laws of the State of Delaware, United States, unless mandatory consumer protection laws in your country of residence provide otherwise.
For bookings where TravelOne International AB is the contracting entity and Merchant of Record, these Terms are governed by the laws of Sweden, unless mandatory consumer protection laws in your country of residence provide otherwise.
If you are a consumer, you may have mandatory rights under the laws of your country of residence that are not limited by these Terms.
Before starting any formal dispute, you agree to contact TravelOne support so we can try to resolve the matter.
21. Changes to these Terms
TravelOne may update these Terms from time to time.
The updated version will be posted on our website with a new “Last updated” date.
The Terms that apply to your booking are normally the Terms in effect at the time your booking is completed, unless a change is required by law or applies to ongoing use of the Service.
22. Contact
For questions about these Terms, please contact:
TravelOne Inc.
12 Horseshoe Road
Cos Cob, CT 06807
United States
Delaware C-Corp
TravelOne International AB
[Swedish registered address to be added]
Sweden
Swedish organisation number: [to be added]
VAT number: [to be added]
Support: travelone.ai/customer/support