Last updated: 21 June 2026
This Cookie Policy explains how TravelOne uses cookies and similar technologies when you use our website, embedded travel marketplace, AI-powered travel concierge, booking services, customer support pages, booking confirmations, vouchers and related services, together referred to as the “Service”.
This Cookie Policy should be read together with our Privacy Policy, Terms & Conditions, FAQ and any booking-specific terms shown to you before or after completing a booking.
1. Who we are
This Cookie Policy is provided by TravelOne.
TravelOne operates through TravelOne Inc., a Delaware C Corporation in the United States, and TravelOne International AB, a Swedish subsidiary wholly owned by TravelOne Inc.
The applicable TravelOne entity responsible for your Service, booking or customer relationship is described in our Privacy Policy and Terms & Conditions.
For questions about this Cookie Policy, please contact us at support@travelone.ai or through travelone.ai/customer/support.
2. What are cookies?
Cookies are small text files that are placed on your device when you visit a website or use an online service.
Cookies can help a website or service remember information about your visit, such as language preferences, session information, booking flow status, security settings, analytics information or user interactions.
We may also use similar technologies, such as local storage, session storage, pixels, tags, SDKs or similar tools. In this Cookie Policy, we refer to all of these as “cookies” unless stated otherwise.
3. Why we use cookies
TravelOne may use cookies to:
make the Service work properly;
keep your session secure;
remember your preferences;
support booking, checkout, voucher and customer support functionality;
understand how users interact with the Service;
measure performance and improve the platform;
detect errors, misuse or security issues;
support partner reporting and attribution;
support optional marketing or retargeting where permitted and consented to.
4. Types of cookies we use
Strictly necessary cookies
These cookies are required for the Service to function properly.
They may be used for security, fraud prevention, session management, booking flow functionality, checkout, payment status, consent management, support access, voucher access or other essential functions.
You cannot usually turn off strictly necessary cookies through our cookie settings because the Service cannot work properly without them.
Preference cookies
Preference cookies help us remember choices you make, such as language, region, display settings or other preferences.
These cookies may improve your experience but are not always essential.
Analytics and performance cookies
Analytics and performance cookies help us understand how users interact with the Service.
They may help us measure visits, searches, widget opens, search results displayed, accommodation clicks, checkout starts, payment starts, booking completions, errors and other platform performance information.
Where required by applicable law, analytics and performance cookies are only used with your consent.
Functional cookies
Functional cookies support additional features of the Service, such as embedded maps, support tools, AI assistant interactions, saved preferences or enhanced booking functionality.
Some functional cookies may be provided by third-party services.
Where required by applicable law, non-essential functional cookies are only used with your consent.
Marketing and attribution cookies
Marketing and attribution cookies may be used to understand where users came from, measure campaigns, support partner attribution, or provide relevant marketing where permitted.
Where required by applicable law, marketing and attribution cookies are only used with your consent.
Third-party cookies
Some cookies may be set by third-party services used by TravelOne, such as payment providers, analytics providers, map providers, AI technology providers, customer support tools, security providers, partner websites or other service providers.
Third-party providers may process data according to their own privacy and cookie policies.
5. Cookies in embedded TravelOne services
TravelOne may be embedded into or linked from partner websites, including ticketing platforms, event websites, destination websites, sports websites, fair websites, golf platforms or other digital services.
When TravelOne is embedded into or linked from a partner website, cookies may be used by:
TravelOne;
the partner website;
payment providers;
analytics providers;
map providers;
support tools;
AI service providers;
other technology providers required to operate the Service.
The partner website may also use its own cookies and consent settings. Please review the partner website’s own Privacy Policy and Cookie Policy for information about cookies used by that partner.
Where TravelOne receives booking, event or ticket-related context from a partner website, such sharing should only take place where permitted by applicable law and in accordance with the partner’s own privacy policy, cookie policy and consent settings.
6. Cookies and payments
Payment services may be provided by third-party payment providers such as Stripe.
Payment providers may use cookies or similar technologies for payment processing, fraud prevention, transaction security, authentication, chargeback prevention and regulatory compliance.
TravelOne does not normally store full payment card details.
7. Cookies and AI travel assistant
If you use TravelOne’s AI-powered travel assistant, cookies or similar technologies may be used to support session continuity, user interaction, security, error handling, performance measurement or support functionality.
The AI travel assistant may also process information you provide during your interaction, as described in our Privacy Policy.
You should not provide sensitive personal information to the AI travel assistant unless it is necessary for your request.
8. Cookie consent
Where required by applicable law, we will ask for your consent before using non-essential cookies, such as analytics, marketing, attribution or certain third-party cookies.
You can usually choose to:
accept all cookies;
reject non-essential cookies;
manage cookie preferences by category.
Strictly necessary cookies may still be used because they are required to provide the Service.
You can withdraw or change your cookie consent at any time through the cookie settings made available on the website or Service.
9. Managing cookies in your browser
You can also manage cookies through your browser settings.
Most browsers allow you to block, delete or restrict cookies. However, if you block or delete certain cookies, some parts of the Service may not work properly, including booking flow, checkout, payment, voucher access, support functionality or saved preferences.
10. Cookie retention
Cookies may remain on your device for different periods.
Some cookies are session cookies and are deleted when you close your browser. Other cookies may remain for a longer period or until you delete them.
The exact retention period depends on the cookie type, provider and purpose.
11. Cookie list
TravelOne may provide more detailed information about individual cookies in a cookie banner, cookie settings panel or cookie table.
Where available, this may include:
cookie name;
provider;
purpose;
category;
duration;
whether the cookie is first-party or third-party;
whether the cookie is strictly necessary or requires consent.
The cookie list may be updated from time to time as the Service, providers and integrations evolve.
12. Changes to this Cookie Policy
We may update this Cookie Policy from time to time.
The updated version will be posted on our website with a new “Last updated” date.
If we make material changes to how we use cookies, we may notify you through the Service, cookie banner or other appropriate method.
13. Contact us
If you have questions about this Cookie Policy, please contact us at:
Email: support@travelone.ai
Support: travelone.ai/customer/support
For full company details, please see our Privacy Policy and Terms & Conditions.