General
What is TravelOne?
How does TravelOne work?
Who can use TravelOne?
Is TravelOne only for accommodation?
Accommodation Bookings
How does TravelOne find accommodation for me?
Who do I book accommodation with?
What does Merchant of Record mean?
Are prices final?
Can TravelOne guarantee availability?
Booking Confirmation and Voucher
Will I receive a booking confirmation?
Will I receive a voucher?
What information is included in my confirmation or voucher?
What should I show at the hotel?
What if I do not receive my confirmation?
What if the hotel cannot find my booking?
Changes and Cancellations
Can I cancel my accommodation booking?
Can I change my accommodation booking?
How do I know if my booking is refundable?
How are refunds handled?
Flight Search and Optional Travel Services
Does TravelOne also book flights?
How does TravelOne search for flights?
Do I have to book a flight?
Are flights part of my accommodation booking?
Who do I contact about a flight booking?
Are flights, accommodation and other services sold as a package?
Payments
How do I pay for accommodation?
Is my payment secure?
What currency will I be charged in?
Can additional charges apply at the hotel?
Support
Who should I contact if I need help with my accommodation booking?
Who should I contact if I need help with a third-party service?
What information should I include when contacting support?
AI Travel Assistant
What does the AI travel assistant do?
Does the AI assistant make the booking for me?
Can the AI assistant make mistakes?
Data and Privacy
What data does TravelOne use?
Does TravelOne receive information from partner websites?
Does TravelOne share my personal data with hotels or suppliers?
Where can I read more about privacy?
Travel Requirements
Am I responsible for travel documents and visa requirements?
Should I check local travel rules?
Other Questions
Can I use TravelOne if I have not purchased a ticket yet?
Is TravelOne available worldwide?
How do I know which company I am booking with?