Change or Cancel a Booking
Change or Cancel Your Accommodation Booking
If you need to change or cancel an accommodation booking made through TravelOne, please contact TravelOne support.
When contacting us, please include:
Your booking reference
The email address used during booking
Hotel name or destination
Check-in and check-out dates
A short description of your request
Cancellation Terms
Cancellation and refund conditions depend on the rate, room type, supplier terms, and booking conditions selected at the time of booking.
If your booking is refundable, the applicable cancellation deadline will be shown before booking and/or in your booking confirmation.
If your booking is non-refundable, the supplier may not allow a refund if you cancel, do not arrive, or change your plans.
TravelOne provides accommodation booking-related support in accordance with the applicable supplier terms and booking conditions.
For urgent on-site matters during your stay, please contact the hotel directly in addition to contacting TravelOne support.
Booking Confirmation & Voucher
Booking Confirmation & Voucher
After completing an accommodation booking through TravelOne, you will receive booking confirmation information by email.
Depending on the booking type, this may include:
Hotel or supplier name
Hotel or supplier address
Booking reference
Guest name
Check-in and check-out dates
Room or service details
Cancellation terms
Payment confirmation information
Instructions for the hotel or supplier, where applicable
Please keep your booking confirmation available during your trip. You may need to show it to the hotel, supplier, or service provider.
If You Have Not Received Your Confirmation or Voucher
If you have completed a booking but have not received your booking confirmation or voucher, please first check your spam or junk folder.
If you still cannot find it, please contact TravelOne support with:
Your booking reference, if available
The email address used during booking
Hotel name or destination
Booking date
A short description of the issue
If you believe an incorrect email address was entered during booking, please include the correct email address and any alternative email address that may have been used.
Payment Receipt
Your booking confirmation and payment receipt may arrive as separate emails.
For accommodation bookings completed through TravelOne, payment is processed by our appointed payment service provider, Stripe payment services, on behalf of the relevant TravelOne entity shown during checkout and/or in your booking confirmation, unless expressly stated otherwise during the booking process.